Frequently Asked Questions
Everything you need to know about your Graedance experience.
What materials are Graedance pieces made from?
We prioritize longevity and craftsmanship, using high-quality materials such as 925 sterling silver, 18k gold plating, and ethically sourced gemstones to ensure each piece lasts a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within domestic regions, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer international shipping?
Yes, Graedance ships worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific destination.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Graedance pouch provided.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.